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Service manager

Service manager

Work Experience

The positive scorings percentage during ITIL training in the Dutch, English and German language are above average 90 %. This is due to the personal involvement of Rob.

Rob has been responsible for the operational Management of a supporting IT Organization. By implementing processes he achieved an improvement of the services in quality and quantity

Rob has been asked by EDS To deliver the training ITIL Service Management and ITIL Foundations because of the good results in the past, personal approach and because his personality matches the organization of EDS.

Within Atos Origin there where worldwide 37 different ways of sending electronic mail.
Together with a team of 5 persons has Rob created the architecture and design of MS Exchange. Within this project Rob has created the architecture and design from MS SMS for remote control of the Exchange environment.
Although this project was loaded with politics within the organization, they have achieved their goals to rollout MS Exchange (and SMS) worldwide under directory of this team.
At this point the architecture and design are still being used within Atos Origin

Rob is a practical and business established person. He attaches much value to a collegial work climate and adapts easily to new work surroundings.

Education

Certified Novell Engineer
Supporting Windows 95
Supporting Windows NT Workstation 3.51
Supporting Windows NT Server 3.51
Microsoft Exchange 4.0 en 4.5 beta
Middle Management course
ITIL Essentials
ITIL Service Manager
ITIL Expert
OSDM Sub process Manager training
PRINCE 2 Foundations
Training in Microsoft Operational Framework Essentials
Training HP OpenView Service Desk
NLP Orientation training

Methodieken
ITIL
PRINCE 2
BISL
ASL
CMM

Skills

Interim ITIL Proces Manager
Service Delivery Manager
ITIL Expert
IT-Manager

Languages

Languages Speech Writing
Dutch Mother tongue Mother tongue
English Good Good
German Good Good


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