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Credit Manager ( Order to Cash)

Credit Manager ( Order to Cash)

Work Experience

2012 -current Cashflow Solutions
Manager/ Consultant Order to Cash – Working Capital Manager

• Responsible for performing Order to Cash Audits. Analyzing the current administrative processes and problems in organizations.
• Responsible for the advice, implementation of possible structural improvements in the management of the Working Capital processes.
• Implementation and roll-out of automated tools in the Order to Cash cycle.


Assignments:

Ennatuurlijk B.V. (Projectmanager DAF)
Period: February 2017 –March 2017
• Analyze of the processes on accuracy and completeness.
• Risk analyze regarding the staffing of the department.
• Assessment of the working efficiency and effectiveness inside the department.

Vancis B.V. (Team leader Contract to Invoice)
Period: July 2016 – January 2017
• Processing any & all revenue impacting transactions
• Preparing documentation for successful billing and ensuring revenue
• Initiate process improvements and their implementation.
• Communicating with internal & external stakeholders on contracts and invoice status.


Dura Vermeer Infra B.V. (Project manager Credit Management)
Period: May 2016 – June 2016
• Conducted a full Scan of the Order to Cash procedures and policies.
• Redesign of the Credit Management processes within the company.
• Designed a Credit Risk policy.

REL Consultancy (Working Capital Manager)
Period: Sep 2014 – Feb 2015
• Conducted a working capital optimization project for a European client in the construction industry (analysis and roll-out) in Belgium.
• Optimization of the Purchase to Pay Cycle based on best practices.
• Development of effective contract management, unbilled, collections and dispute management strategies along with KPI’s and reporting.

Abvakabo (Project Manager Credit Management)
Period: May 2014 – June 2014

• Responsible for the direct supervision of 24 people in the Credit department, payment processing team and Finance administration.
• Supervise and coordinate activities of workers by determining work procedures, prepare work schedules, and expedite workflow by properly utilizing employees and their hours.
• Assign duties and examines work for conformance to policies and procedures.
Maintain harmony among workers and resolve personnel issues. Monitor work quality, coaching employees on performance and contributing to employee pay decision/changes.
• Responsible for the quality of results produced by the team and reporting.

2007- 2012 Logica Nederland B.V.
Manager SSC Order to Cash

• Manage operational responsibilities and daily activities for the Shared Services Center team (Project administration, Billing and Credit Control). In total 27 FTE.
• Merge 7 administrations (departments/locations).
• Process optimization, standardizing of working processes, policies and procedures.
• Drive (international) projects with regards of e-Billing, Accounts Receivable, external hire (P2P)
• Define best practices within the O2C chain for the countries.
• Formulated and managing/monitoring of the Service Level Agreements as established with the internal customers and India.

Major achievements:
• Within a period of 3 years realized operational cost reduction of approx. 40%.
• Implementation of a new Credit Management software tool ( Get Paid)
• Offshoring all the transactional activities to India.






2000 – 2008 Credit Solutions
Credit Manager

• Responsible for performing Credit Management Audits. Analyzing the current administrative processes and problems in organizations.
• Responsible for the advice, implementation of possible structural improvements in the management of the Accounts Receivable.
• Provide operational support to Credit Managers for special ongoing projects.


Assignments:

Manpower Nederland B.V. (Credit Manager)
Period: July 2006 – February 2007
• In charge of the Credit Collections and Special Billing department (15 FTE).
• The collection department was responsible to maintain the credit policy and adequate collection in the business to business market.
• Implementation of new Credit and Collection software (Argentis).

Stichting Waternet (Manager Collections and payment processing)
Period: August 2005 – April 2006
• Supervised a collection and payment processing (17 FTE) team.
• Optimized the internal processes in the collection department for the business and consumer market.
• Introduction of KPI and responsible for monthly reporting.

Adecco Nederland B.V. (Credit Manager)
Period: April 2005 – July 2005
• In charge of the collection department (5 FTE).
• Responsible for monthly reporting.
• Developed/implemented and managed Account receivable processes to reduce DSO.
• Implemented a process redesign in the AR and optimization of the Credit and Collection software (On-Guard)

NMT FencS (Project Manager factoring and clearing)
Period: January 2005 – March 2005
• Established a factoring and clearing service for the Dutch dental association.
• Responsible for the design and the implementation plan.
• Maintain contacts with internal and external parties.

XS4All B.V. (Manager Collections)
Period: November 2004 – December 2004
• In charge of the Collection department (14 FTE).
• Coach the team members is the “day to day” operation.
• Advise the management to how improve and adept new internal procedures to minimize risk and optimize cash flow in the business to consumer market.







Ordina Holding N.V. (Credit Manager)
Period: November 2003 – September 2004
• Responsible for setting up a Shared Service Center for the Credit and Collection department in the organization (8 FTE).
• Maintain contacts with the Sector controllers and sales to optimize cash flow and minimize risk.
• Implement a monthly reporting cycle with a sound Credit and Collection policy.
• Optimize the financial AR system (SAP).

Essent Kabelcom B.V. (Credit Specialist)
Period: July 2003 – October 2003
• Establish the Credit limits according the procedures of the company.
• Responsible for the credit and collection of the key accounts.
• Monthly reporting and analyzing.


NUON CCC (Manager Collections Business to Business)
Period: January 2002 – April 2003
• In charge of the Credit and Collection department (25 FTE). ) and weekly reporting.
• A part of the Management team responsible of the reorganization of the Business Unit.
• Responsible for the implementation and continuously improvement of the department, policies and procedures.

Glotel B.V. (European Credit and Billing Manager)
Period: June 2001 – December 2001
• In charge of the Account Receivable policy within the offices in the Netherlands, Belgium and Germany.
• Responsible for accounts throughout Europe and the United States.
• Making visits to problem key- accounts (international).
• Advised the board (In the UK) how to improve the Accounts Receivable department to optimize cash flow.

Travel Unie Internationaal N.V. (Supervisor Credit Control Touroperating)
Period: March 2001 – June 2001
• In charge of the department (8 FTE).
• Responsible for the daily operations and lowest DSO.
• Coaching and give training to the employees.

Cargo Service Center B.V. (Interim manager Credit Control and Billing)
Period: November 2000 – February 2001
• Responsible for the monthly management reports. In charge of the department (5 FTE) which were responsible for the day-to-day business on AR and Billing.
• Performed several ad-hoc projects for the Financial Director.

AEX N.V. (Interim Credit Control Manager)
Period: July 2000 – July 2000
• Performed a Credit Management Audit. Implemented the new AR policy in the company.

NCR BV (Credit Manager)
Period: March 2000- June 2000
• Replaced the Credit Manager during illness.

Meijers Assurantieen B.V. (Consultant Credit Management)
Period: February 2000 – February 2000
• Performed a Credit Management Audit. Implemented the new AR policy in the company.

Johnson Control Intergrated Facility Management (Project administrator)
Period: January 2000 – February 2000
• Reviewed and analyzed the revenue for the past five years and presented the findings to the Financial Controller in Brussels.


1998 – 1999 Rexam Graphics B.V.
Credit and Billing Manager EMEA

• Responsible for the Credit Management policy for Europe, Africa and the Middle-East.
• Analyzed financial reports of the customers in order to secure credits in close collaboration with the financial and sales director.
• Optimizing the cash-flow and responsible for the treasury and Billing.
• In charge of the Customer Service department (3 fte) and one administrative assistant.


1997 – 1998 Geveke Electronics B.V.
Credit Controller

• Responsible for the Credit rating of prospects and current customers, outstanding receivable amounts, and taking legal actions for non-paying customers
• Maintaining close contacts with the sales and logistic department and the customers.

1996 – 1997 Sykes Enterprises Inc.
Financial Manager

• Perform all the financial administration.
• Responsible for the monthly management reports.
• As a part of the Management team continuously improving the internal organization.

1994 – 1996 Deurwaarderskantoor Van der Hoeden & Mulder
Account Manager

• Maintain the contacts with the Clients. These were the big financial institutes and lease companies. An (legal) advisory role for the Credit and Collection policy for the customer.
• Responsible for the workflow within the department.

1992 – 1994 I.D.M. bank N.V.
Credit Controller

• Responsible for the complete Credit and Collections of the account in the (national) region, which were my responsibility.
• Liaise with lawyers, banks and government professionals.
• Partly responsible for the Credit securities.


1990 – 1992 Gadral International B.V.
Director / Owner

• A privately owned company for import and export to the former Soviet Union. The export mainly consisted of cars, electronics and beer.


1989 – 1990 Unisys Nederland N.V.
Supervisor Marketing Accounting

• In charge of the department (5 FTE). As a part of the responsibilities was coaching, training and instructing personnel. The main task of the department was to process purchase orders in a timely and correct manner.
• Responsible for the monthly revenue reporting.

1984 – 1986 KPMG
Assistant Accountant

• As a team member audit the financial data as a preparation for the Annual reports.

Education

Education
2009 Higher Management (NCOI)
1989 Propedeuse NIVRA
1986 Propedeuse Economics (partly)
1984 VWO
Business Courses / Workshops / Additional education
Law in practice,Credit Control, The Letter of Credit in practice,Commercial Credit Management,
NLP Training, Educational and presentation techniques

Skills

More than 20 years of experience in Credit Management, Billing and Contract management within a various different (working) cultures. Proven record of promoting and managing change to achieve business objectives. Dedicated and result driven personality; creative and always full of energy; team player, strong communications skills; Highly effective leading fast-paced, dynamic business settings with a business -driven focus.

Languages

Dutch, English and Basic Russian

Other

More than 20 years of experience in Credit Management, Billing and Contract management within various different (working) cultures. Proven record of promoting and managing change to achieve business objectives. Dedicated and result driven personality; creative and always full of energy; team player, strong communications skills; highly effective leading fast-paced, dynamic business settings with a business -driven focus.

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